Up: Computer Science Laboratory Services
Previous: Long Term
Home PC support is a desired departmental service, but the issues
of supporting home machines are complex and in some cases clearly
beyond the CSL control. A set of guidelines must address complex
issues such as: hardware volatility, user error, OS upgrades, program
support, user training, multiple OS-es, effective CSL time use, CSL
training, and data archiving in such a way that the CSL is unencumbered
in meeting the larger departmental goals. Incorporating such issues
into a single set of guidelines is not an easy task. Any working
solution will require a significant investment in the home PC user's
time. To meet the home PC support needs, the CSL has created the
following set of guidelines.
- Any supported computer must be a departmental machine, i.e sanctioned
by the department.
- It is clear that in order to support such machines, it must
be both possible and practical to configure and maintain the
machine. Therefore, it is essential that we advise in the purchase
of the equipment that we are asked to support.
- Dual boot machines require two disk drives. This allows for
the installation all of the departmental software for the UNIX
operating systems. This will minimize the problems associated with
the user's environment.
- Only limited support for the Solaris x86, Windows
95, WinNT, and MacOS will be provided.
- Machines will be configured as stock departmental
machines. No customizations, i.e. dotfiles, windowing, etc... will
be performed by the CSL staff. Users will be responsible for
integrating their CS environment into their home PC environment.
- On site visits will not be made available. If a faculty or staff
members need support in the home, on-site consultants should be
- Configuration and installation of these machines are not a
top priority. Specifications for the setup of a machine must be
given well in advance of the expected completion date.
- Continuing education will be not provided. Users will be
expected to install third party software, and learn how to use
software on their own, e.g. Netscape, Real Audio,
Microsoft Word, etc...
- The CSL staff will not perform backups for home PCs.
- If and when upgrades are desired, it will be a complete
re-installation. All local configurations will be lost. Users will
be responsible for restoring their environment from the current
stock departmental setup after a complete upgrade.
- Users will be responsible for upgrading their own software,
i.e. Emacs, Netscape, TeX, etc...
Wed Feb 4 15:32:53 EST 1998