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CSL: Policies: Service Agreement: Basic Services
Next: Enhancements Up: Short Term Previous: Critical ServicesBasic Services
Basic functions are functions which a user can reasonably expect to be available on a daily basis in order to accomplish specific computer releated tasks. Relatively few people are affected when an outage of the service occurs.
Priority: Medium Urgency: Daily Notification: Request queue Response: 24 to 48 hours
Included services
- Terminal server and modem pool
- Documentation
- Software bug reports
- Restores from backup
- News server
- PPP setup
- Account creation
- FTP service
- Public login server
- Printing services
- X-capable seat for each department resident
- Cluster workstations
- Department web server
- Changes to UNIX groups and aliases
- Integrity of groups/aliases and other basic UNIX functions
- Quota/disk-space management
Joe Shamblin
Wed Feb 4 15:32:53 EST 1998