CSL: Policies: Service Agreement: Enhancements
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Enhancements
Enhancement services are not critical for day-to-day functions. These
services generally have the lowest priority and urgency. Absense of such
a service will typically affect only individuals.
| Priority: | Low |
| Urgency: | Low |
| Notification: | Request queue |
| Response: | 48 hours |
Included services
- Untrusted network connections
- Software enhancement/upgrade requests
- User questions / consultation
- Color scanner
- Personal web page availability
- User CGI server
- Home PCs
- User-access tape drive
- Technical recommendations
- Documentation requests
- Mailing lists
Joe Shamblin
Wed Feb 4 15:32:53 EST 1998