CSL: Policies: Service Agreement: Enhancements

CSL: Policies: Service Agreement: Enhancements

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Enhancements

Enhancement services are not critical for day-to-day functions. These services generally have the lowest priority and urgency. Absense of such a service will typically affect only individuals.

Priority: Low
Urgency: Low
Notification: Request queue
Response: 48 hours

Included services

  • Untrusted network connections
  • Software enhancement/upgrade requests
  • User questions / consultation
  • Color scanner
  • Personal web page availability
  • User CGI server
  • Home PCs
  • User-access tape drive
  • Technical recommendations
  • Documentation requests
  • Mailing lists


Joe Shamblin
Wed Feb 4 15:32:53 EST 1998