CSL: Policies: Service Agreement: Exceptions

CSL: Policies: Service Agreement: Exceptions

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Exceptions (during business hours)

As always, the CSL staff tries to maintain a reasonable policy concerning support issues. Contacting support members directly during normal business hours is acceptable if there is an immediate need. Two services which do require special attention are desktop machines and printing services. Since these functions are vital to the hourly operation of the department users may telephone administrators directly to request more expedient restoration if there is a immediate need. Unless the need is critical, use of the request queue is encouraged.



Joe Shamblin
Wed Feb 4 15:32:53 EST 1998