CSL: Policies: Service Agreement

Computer Science Laboratory Services

Computer Science Laboratory
Duke University Department of Computer Science

This document outlines the services provided by the Computer Science Laboratory (CSL) and describes the framework for prioritization utilized by the CSL in support of departmental services.

In order to make the C.S. Lab work to everyone's benefit, there are several policies all users should be aware of. If you have not familiarized yourself with them, please review the following entries. If you have any questions about them, please feel free to contact the Lab Staff.

• Introduction
• Support Model
• Short Term
  • Critical Services
  • Exceptions (during business hours)
• Long Term
• Conclusion