Basic Services

 

Basic functions are functions that a user can reasonably expect to be available on a daily basis in order to accomplish specific computer-related tasks. Relatively few people are affected when an outage of the service occurs.

Priority:Medium

Urgency:Daily

Notification:Request queue

Response:24 to 48 hours

Included services

  • Documentation
  • Software bug reports
  • Restores from backup
  • Account creation
  • Public login server
  • Printing services
  • Cluster workstations
  • Department web server
  • Changes to UNIX groups and aliases
  • Integrity of groups/aliases and other basic UNIX functions
  • Quota/disk-space management