These links can be used to report a problem within the Department of Computer Science computer systems. Please see the Questions page for information about general configuration and other How To-type questions.
Please be as detailed as possible in your problem reports so that the CSL staff can easily understand and/or duplicate and diagnose your problem or request.
When contacting the Lab Staff by email a unique ID will be generated for each problem ticket; this ID will be included in all email in the Subject line of the email. An example of this is shown below:Subject: [Duke CS Request #20788] Can't send email
Please make sure to keep this Subject line in all follow-up messages concerning that specific problem.
You may submit a problem request in one of the following ways:
- Email firstname.lastname@example.org
- Contacting the Lab Staff through email is the preferred method. An automatic reply will be sent, confirming that the request has been entered into our problem queue. A Lab Staff member should promptly respond, unless there is a system-wide problem that requires their immediate attention.
- Online CSL Request Form
- This web form can be used in place of sending email, for example if you are having a problem with your email. The Lab Staff will attempt followup communication via email, or if that is not working will contact you directly.
- CS Lab Emergency Pager (local access only)
- Critical problems occuring on weekends and after normal business hours can be reported to the lab pager; please use this judiciously. The link above provides detailed information about using the pager; as such it is restricted to access from within the Duke network.